About us
We’ve been bringing poker to players since 2001, and our love for the game is genuine!
We believe real players, the lifeblood of the game, should be treated with the respect they deserve. This means fighting on their behalf against the negative forces that are sucking the fun out of poker.
Every game should feel like it did when you first played with your friends; it wasn’t about making money; it was about enjoyment - you needed the lows to feel the highs! Players competed without the help of technology, knowing that every hand brought with it the chance of something unpredictable and exciting!
Poker isn’t a carousel; it’s a roller coaster. You play the game to feel the thrill.
This is what we do.
This is why we are here.
This. Is. Poker.
“Entain (LSE:GVC) is a multinational sports betting and gaming group, the leading e-gaming operator in both B2C and B2B markets. GVC has four main product verticals (sports, Casino, Poker, Bingo) with a number of brands; Sports labels (bwin, Sportingbet, gamebookers), Gaming labels (partypoker, partycasino, Foxy Bingo, Gioco Digitale, CasinoClub), Studios (B2B) and non-core assets.
GVC acquired bwin.party digital entertainment plc on 1 February 2016. The Group is headquartered in the Isle of Man and has licences in Alderney, Austria, Bulgaria, Denmark, Eire, France, Germany, Greece (interim), Gibraltar, Italy, Malta, Romania, UK, and USA (New Jersey), Additionally, through partner arrangements its activities are licensed in Belgium and South Africa.”
Licensed, regulated and tested
Martingale Europe Limited operates according to Maltese Law, and is regulated by the Malta Gaming Authority (MGA) under license MGA/CRP/688/2019 issued on 1/10/2020 in the name of the reporting entity bwin Holdings (Malta) Limited, located at Penthouse Spinola Business Centre, Number 46, St Christopher Street, Valletta, Malta, VLT 1464. All rights reserved.Complaints
If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.
Complaints may be submitted by contacting our Customer Service team.
If all reasonable means to resolve the complaint have been exhausted, you can file a complaint with an Alternative Dispute Resolution entity.
Game fairness and responsible gaming
We see online gambling as a legitimate form of entertainment that is enjoyed by millions of adults worldwide. We advertise and operate responsibly in order to protect minors, and we assist those that may have problems to help identify their issues and, if appropriate, seek counselling. For more information, see game fairness and responsible gaming.
Safe, secure and private
We use 128-bit encryption, provided by Thawte Security, to ensure the security and privacy of your data. We keep all of your information confidential, and we will never share it or sell it to third parties, except in accordance with our privacy policy. Our state-of-the-art player identification and controlled-access log-in ensure maximum account safety.
Our Fair Play Approach
We strongly believe that everyone should be able to enjoy poker on a level playing field and strive to ensure that partypoker is the safest and fairest place to play online poker. We do not tolerate cheating and reserve the right to take appropriate action on any offender found to be in breach of our terms and conditions.
Payment processing
We offer a variety of easy deposit options and guarantee fast cash outs. All payment processing transactions are transmitted by, and stored in, our secure, proprietary cashier system. Additionally, our new integrated platforms allow you to play a variety of gaming sites using a common account and log-in.
Excellent customer care, High Value services and rewards
We understand that your time is valuable and that you want to have fun, free from hassles or problems. That's why our five-star Customer Care Team is available to help you, 24 hours a day, seven days a week. In addition, we assign dedicated hosts to our regular players to ensure the highest level of support and the best comps and bonuses. At Entain we believe our rewards programme is second to none.